In an ultra-competitive global marketplace, containing costs, improving the efficiency of business processes, as well as delivering world-class customer experiences is critical to the sustained success of any business. And when some of the largest multi-national organizations in the world decide to partner with companies in the Philippines for their outsourcing needs, it’s quite certain that those vendors are delivering great value, efficiency, and ROI.
This is a reality for many well-known companies, such as Amazon, Google, AirBnB, and Verizon, which have been working with some of the best call center outsourcing providers in the Philippines to provide a range of support services that have helped them achieve outstanding growth and build closer relationships with customers through faster problem resolution and improved loyalty. In addition, they have also eliminated the expense of having to onboard premium technology requirements and having to manage and store data in-house.
As they continue to grow and meet the demands of their customers, these companies now work with BPO partners for a broader range of services such as digital marketing, lead generation, or tech support, giving them even more options to create cost savings and improve operational efficiency.
In the Philippines, strong industry growth has been driven by the country’s top 50 BPO providers. These companies, which include third-party outsourcing providers as well as large multi-national organizations with captive operations in the country, account for 70% of all BPO-related employment opportunities. There are many reasons for this: premium BPO vendors pay the highest wages, they continually invest in their own contact centers so that they remain up to date with the most current technologies, and they are committed to high-quality training of their workforce. For these reasons – and more – the offshore BPO sector in the Philippines has experienced a two-decade-long period of growth and has attracted increased capital investments from both offshore and onshore service providers.
Outsourcing BPO services to the Philippines just makes economic sense. An outsourcing partner in the United States’ average hourly rate is approximately $24-28 per hour. Utilizing a premium BPO partner in the Philippines cuts that cost in half, with an average hourly rate of $12-14 per hour.
In addition to the significant savings, outsourcing services to a premium BPO in the Philippines offers several other benefits:
Offshore Business Process Outsourcing Offers Better Service and Cost Containment
Outsourcing services to an offshore partner reduce travel expenses and enhances productivity while improving turnaround time and quality of service. For a premium provider in the Philippines, their entire business model is constructed on providing quality services across the board. From quality agents, management, processes, technology, and infrastructure, this means that a US-based company will realize significant savings on travel, training, implementation, and troubleshooting. Partnering with an experienced BPO provider in the Philippines allows organizations to focus on their business, whether that be selling bean bags or financial services.
An offshore business process outsourcing provider in the Philippines can also do so much more than just maintain a call center. They deliver access to the top talent, best practices in service delivery, and technological expertise to give your organization results that increase efficiency, reduce costs, and ultimately, deliver higher ROI. An additional benefit: Filipinos have the highest English literacy and fluency rate in Asia, making them prime candidates for any outbound program that requires agents to speak with customers.
8 out of 10 Fortune 500 companies have either been outsourcing their BPO requirements to third-party providers or have set up their own captive (in-house) operation in the country. That’s a clear indication that offshore BPO to the Philippines works. And the statistics support this: revenue from the BPO industry generated $22.1 billion in 2017 and is expected to grow to $29 billion by 2022. There’s a reason the Philippines is known as the “Business Process Outsourcing Capital of the World.”