A call scheduling software for a dental practice is a fully integrated scheduling system with dental staff locations, assignments, and schedules. It also contains the device preferences of each staff over various sites. It has been a huge help in providing convenience to clients or customers.
It has already helped many dental professionals in managing their overwhelming demand. So, if you consider using the call scheduling software for your dental practice, you might want to check out these seven excellent benefits that you can acquire.
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The most common way that dental practitioners manage their scheduling system is by opening a position in their clinic. Although this option is excellent, it could cost you more than call scheduling software. In addition, hiring a professional to fill the open position can be time-consuming and expensive.
Outsourcing is also one of the solutions opted for by many dental practitioners. For example, you can partner with a company like CallForce to let them handle your clinic’s scheduling process. This way, you won’t need to wait for someone to fill the open position for an appointment scheduler before you can streamline your process.
Help Keeps Your Staff Updated
Having a call scheduling software can also help your entire workforce be updated every time a new schedule comes in. In addition, your staff can monitor schedules for your individual clients or groups. As a result, it will create a more streamlined process which will improve your overall operation.
When using a call scheduling system, you should ensure that it is properly integrated with your time and attendance system. It will help track your employee’s exceptions and leave. It will enable your entire workforce to be on the same page and know when everyone is doing their job.
Provides Client Convenience
With call scheduling software, your clients can schedule an appointment with you on their own terms. It can be a convenient feature for patients with very busy schedules. With call scheduling software, they can now set an appointment even after their busy working hours.
Most clinics only provide customer service or scheduling service from 9 am to 5 pm only. However, it doesn’t provide busy professionals who deal with their commitments during the day a chance to set an appointment with you. But having a call scheduling software, you can allow your clients to schedule an appointment even after 5 pm.
Acts as a Communication Channel for Your Clients
Good call scheduling software can also act as a bridge for communication between you and your clients. For example, your clinic assistant will likely only acquire basic information from your clients, like their names and contact number. However, a call scheduling software can acquire additional information from clients like home address, email, birthdate, and the reason for their visit.
With this benefit, you can ensure that you get hold of such vital pieces of information that you can utilize for future uses. In addition, you can quickly follow up on your clients using this information, making communication easy.
Creates Even Schedule
Creating an accurate and even distribution of your daily schedule increases productivity. Overbooking will result in a surge of patients, making you too busy to focus on patient care. You will constantly be in a hurry, which increases the potential of making mistakes. On the contrary, underbooking will impact your productivity and profit, which will hurt your business.
Using a call scheduling software will help you even out the distribution of workflow, which creates a balance in your schedule. As a result, you will never have to worry about uneven daily workflow and will focus more on providing care to your patients.
Provides Automated Reminders
Most if not all of your patients have a busy life, and forgetting about their scheduled appointments is inevitable. Traditional schedule setting requires constant emails or phone calls to remind your patients about their upcoming schedule. This method of reminding clients is not as effective as automated reminders provided by the call scheduling software.
Through the scheduling software, your patients will receive a reminder through means where they mostly use, such as SMS messaging. They might be too busy to answer your staff’s reminder phone call. However, they could always read the SMS message your schedule software sent them, no matter how hectic their day is.
Decreases Appointment Mistakes
Manually managing appointments poses a high chance of errors. These errors can be double booking a patient or interchanging schedules between clients. Using software to manage your appointment schedule decreases this type of error from happening.
A call scheduling software gives each staff custom appointment availability so that you and your patients will know what day and time are open. As a result, your patients will be able to book themself a schedule with you according to the availability provided by the software. It also automatically updates the open slots for appointments once a booking is confirmed.
To Sum It Up
Using a call scheduling software for dental appointment scheduling is the best option you can get if you want a streamlined scheduling process. It has many benefits that you can’t deny, which will make your job easier and your productivity will improve.