It’s never simple to begin the search for your next recruitment software when your agency decides to upgrade the current system. You will want your next recruitment CRM to be better than what you are using now.
Here’s a list of fundamental questions to consider when you embark on the quest for the best recruitment software for your agency.
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Will you need cloud-based software?
Many good CRM software vendors offer cloud-based services now. It is an ideal choice for companies of all sizes. It saves data on the cloud. Vendors take responsibility for maintaining and keeping the data secure.
So, if you had been using on-premise software before then you can consider cloud-based for your new one. Of the many advantages it offers, the facility to access your data from anywhere is at the top as it makes work very convenient. Recruiters do not have to confine their data access to the office desk or worry about security and upgrades.
Is SaaS recruitment software a better choice?
SaaS makes payment a more flexible and affordable option for many businesses. Now, instead of having to purchase a software system and pay a big amount upfront, raising business costs, SaaS permits customers to pay a certain fee to use the software services.
Recruitment agencies can elect to pay monthly or annually for this service. It makes it vastly more affordable. It is also scalable so recruiters can easily increase or cut the number of licences according to business needs. Another bonus is that the vendor will take care of upgrades, fixing any issues, and regular maintenance.
What are your key problem areas?
Understanding recurring issues that afflict your business is a good place to start your research. What are the key problem areas for your agency? Is the current recruitment software not able to find solutions for these issues?
Make a list so that you can ask the vendors if their software can resolve these problems. For example, if your agency struggles with candidate sourcing then check whether the CRM solutions you are interested in offer anything that helps with this. Do you need a software that integrates well with other recruiting tools such as candidate skills testing software and video calling system?
How good is the software functionality?
There are many stellar features that modern recruitment agency software solutions offer their customers. So, the software functionality may not be given any lasting thought. But CRM software users know that a complicated system is almost as bad as having no software.
Ensure that the CRM you will be going with has easy functionality. It should not be complicated to navigate around the system and utilise the full potential of the features. If recruiters find their software extremely difficult to use, then it is likely to gather dust. That is a waste of money and resources.
What is the quality of customer service like?
When you’re researching features and functionality, it is easy to overlook quality customer care. Excellent customer service should be a standard. However, client support often gets relegated to the back when it comes to what is fundamental in recruitment software.
The truth is many recruitment CRM users endure a poor quality of client support. Recruiters are invariably busy and have a competitive field of work. Any technical errors can cause big problems. You need a knowledgeable and friendly consultant who is quick to help or direct you to the right channels to get the support you need. And for that you will need the team at the best recruitment software for your agency.